Contact us
A real person reads every email. Include your order number and we can usually sort things out in one reply.
Written by the PureBurner Australia customer team · How we write and check thisLast reviewed September 2026
- Free tracked AU shipping
- 60-day money-back guarantee
- Dispatched from Australia
- One-off purchase — no subscription
Support hours
Monday to Friday, 9am–5pm AEST
Business
PureBurner Australia
Registered business address to be confirmed, Australia
What to include
For anything order-related, send your order number (it starts with PB-) and the email address you used at checkout. For ingredient or suitability questions, tell us what you are checking against — a medication, an allergy, a condition — and we will answer specifically rather than generically.
Refunds and returns
Email us with the word "refund" and your order number. Full details are on the returns and refunds page.
Medical questions
We can tell you what is in the product. We cannot give medical advice, and we will not pretend otherwise — for anything about your health or medication, please speak with your doctor or pharmacist.