Free AU shipping 60-day money-back guarantee

Frequently asked questions

Everything customers ask us before they order. If yours isn't here, email us — a person replies.

Written by the PureBurner Australia customer team · How we write and check thisLast reviewed September 2026

  • Free tracked AU shipping
  • 60-day money-back guarantee
  • Dispatched from Australia
  • One-off purchase — no subscription

The short version

  • Free tracked shipping across Australia; NZ orders are a flat $9.95 AUD.
  • One capsule daily is the full routine — no subscription, ever.
  • 60 days from delivery to request a full refund.
  • Payments run through Shopify's secure checkout; we never see or store your card number.

Product and dosage

What PureBurner is, how to take it, and how to be sure you are buying the genuine product.

What is PureBurner?
PureBurner is a natural-formula dietary supplement in capsule form, made with chromium and plant botanicals. Each bottle contains 30 capsules — one month's supply at the recommended one capsule per day.
How do I take it?
Take one capsule each morning with water, before or with breakfast. Do not exceed the recommended daily dose. Supplements are not a replacement for a balanced diet and regular physical activity.
Is this the official PureBurner website for Australia?
Yes. pureburnerau.com is the official Australian store for PureBurner. Buying here is the only way to be certain you receive genuine stock backed by our 60-day guarantee.

Shipping and orders

Dispatch times, costs, tracking and changes to your order.

How long does delivery take within Australia?
Orders placed before 2pm AEST on a business day are dispatched the same day from our Australian warehouse. Metro deliveries typically arrive in 3–5 business days, regional in 4–7. New Zealand orders take 5–10 business days.
Is shipping free?
Yes — shipping is free on every order within Australia, whatever bundle you choose. New Zealand orders have a flat $9.95 AUD shipping charge.
Where do you ship from?
All orders are packed and dispatched from within Australia, so there are no international customs delays for Australian customers.
Do you ship to New Zealand?
Yes. New Zealand orders carry a flat $9.95 AUD shipping charge and typically take 5–10 business days to arrive.
How do I track my order?
Every order ships with tracking. You will receive the tracking link by email when your order is dispatched, and you can check it any time on our track your order page.
Can I change or cancel my order after placing it?
Email support@pureburnerau.com as soon as possible. We dispatch quickly, so the sooner you contact us the more likely we can amend or cancel before it ships.
Can I change my delivery address after ordering?
Usually, yes — email support@pureburnerau.com with your order number and the correct address as soon as you notice. If the parcel has not yet been dispatched we will update it; once it is with the carrier, changes are limited to what the carrier allows.

PureBurner bundles and pricing

  • 1 Bottle

    30-day supply

    $79

    $79 per bottle

  • 3 Bottles

    90-day supply

    $177

    $59 per bottle

  • 6 Bottles

    180-day supply

    $294

    $49 per bottle

All prices in AUD. Free tracked shipping across Australia, 60-day money-back guarantee, and no subscription on any bundle.

Choose a bundle

Payment, refunds and guarantee

How you pay, how you are protected, and exactly how a refund works.

Is my payment secure?
Yes. Payments are processed through Shopify's secure, encrypted checkout. We never see or store your full card number.
Will I be signed up to a subscription?
No. Every order on this site is a single, one-off purchase. There is no auto-renewal, no rebill and no hidden membership.
What is the money-back guarantee?
You have 60 days from delivery to request a full refund of the purchase price. Email our support team, send the bottles back (including empties), and we'll refund you once they arrive. This is in addition to your rights under the Australian Consumer Law.
How do refunds get processed, step by step?
Email support@pureburnerau.com with your order number. We reply with the return address, you send the bottles back (including empties), and we refund the purchase price to your original payment method once they arrive. The full policy is on our returns and refunds page.
Is there a discount or coupon code?
Our standing saving is the bundle pricing on the homepage — the per-bottle price drops on the three- and six-bottle bundles, with no code needed. If we ever run a code-based promotion it will be shown on our discount and bundles page.

Safety and suitability

Who should check with a doctor first, and what we will and won't claim.

Is it safe to take with medication?
Speak with your doctor or pharmacist before starting any supplement, especially if you take prescription medication, have a medical condition, are pregnant or breastfeeding, or are under 18.
Are there any side effects?
Most people tolerate PureBurner well when taken as directed, but every supplement affects someone somewhere. Our side effects page covers what is known, who should be cautious, and when to stop and speak to a doctor.
Can I take PureBurner if I'm on medication?
Speak with your doctor or pharmacist first, particularly if you take medication for diabetes, thyroid conditions, blood pressure or blood clotting.
Does PureBurner make specific weight-loss promises?
No. It is a food supplement, not a weight-loss treatment, and we do not promise a number of kilograms or a timeframe. See our page on what PureBurner can and can't do for the full explanation.

What this FAQ won't cover

It won't replace personal medical advice, and it isn't a full statement of your rights under the Australian Consumer Law — see our returns and refunds page for the complete policy, or speak with your doctor for anything health-specific.

Before you start any supplement

PureBurner is a dietary supplement, not a medicine, and it is not intended to diagnose, treat or cure any condition. Speak with your doctor or pharmacist first if you take prescription medication, have a medical condition, are pregnant or breastfeeding, or are under 18. Supplements work alongside a balanced diet and regular activity, not instead of them.

Still have a question?

Email support@pureburnerau.com. We answer monday to friday, 9am–5pm aest.

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