Track your PureBurner order
Every order ships tracked. Here is when your tracking arrives, how long delivery normally takes, and how to get a human involved if something goes wrong.
Written by the PureBurner Australia customer team · How we write and check thisLast reviewed September 2026
- Free tracked AU shipping
- 60-day money-back guarantee
- Dispatched from Australia
- One-off purchase — no subscription
The short version
- Order confirmation is emailed immediately; tracking follows at dispatch, usually within one business day.
- Australia: typically 3–7 business days after dispatch, free tracked shipping.
- New Zealand: typically 5–10 business days after dispatch, flat $9.95 AUD.
- Anything unclear? Email support@pureburnerau.com with your order number and we will look it up.
Step 1 — check your confirmation email
Immediately after payment you receive an order confirmation containing your order number and the bundle you chose. If it is not in your inbox within a few minutes, check spam and promotions folders. A card charge with no confirmation email usually means a typo in the email address — send us the name and postcode on the order and we will correct it.
Step 2 — wait for the dispatch email
When your parcel leaves the warehouse we email a tracking number and link. Orders placed on weekends or public holidays dispatch the next business day. The first tracking scan can lag the email by up to 24 hours, so a link that says "no information yet" is normal on day one.
Step 3 — follow the tracking
- Metro Australian addresses are usually fastest; regional and remote postcodes take longer.
- Scans typically show acceptance, a depot transit or two, then out for delivery.
- If nobody is home, the carrier may leave a card and hold the parcel at a nearby collection point.
- Tracking pauses over weekends and public holidays — that is not a lost parcel.
If your parcel is late
Give it five business days past the expected window, then email support@pureburnerau.com with your order number. We will open an enquiry with the carrier and keep you updated. You do not need to chase the carrier yourself.
If tracking says delivered but nothing arrived
- Check your letterbox, porch, side gate and with neighbours — carriers do leave parcels in safe places.
- Check whether a housemate, receptionist or building manager accepted it.
- If it is still missing after 24 hours, contact us with your order number. We will lodge an investigation and make it right.
Wrong address or need to change details
Email us as soon as possible. Before dispatch we can usually correct an address; after dispatch it depends on the carrier. Refused or undeliverable parcels return to us, and we will either resend or refund.
Damaged on arrival
Photograph the parcel and bottles and email the photos with your order number. We will replace damaged stock — you do not need to argue the point.